1. Our commitment to children
Children deserve to learn online without pressure to reveal who they are, without advertising that exploits their attention and without unwanted contact. Their best interests and safety should guide every product decision.
The platform will be designed so an adult manages access, children’s data are limited and controls are understandable. Safety cannot depend only on a family reading a policy.
2. Access and parental permission
An adult must open the account. The adult creates profiles, chooses the learning level and decides whether to enable optional features. Registration must not ask a child to say they are an adult or reveal their full date of birth.
Before enabling a child profile, the system must determine the relevant market, verify the adult and complete any required parental authorisation. Some places also require the child’s views to be considered; others require verifiable consent before collecting data.
The eligible age and verification method have not yet been set. Public registration must not open until these rules are implemented and reviewed for launch countries.
3. We ask for the minimum
A child profile should use an alias and learning data needed to save progress. The adult controls that profile from their own account.
- Do not ask a child for a full name, email, phone, address, precise location, school name or social-media identity.
- Do not require photos, voice, video, biometrics, contacts, health data or identity documents for the planned learning features.
- Do not make a profile depend on sharing location, accepting advertising, using an optional tracker or providing unnecessary information.
- Collect no more age information than parental controls need. Keep learning level separate from exact date of birth.
4. Supporting learning
The platform may save which activity was completed, which answer was chosen, how long a session lasted and which skill was practised so it can show progress and help the family support learning.
Difficulty should adapt in a proportionate and understandable way, with parental controls where appropriate. A score or streak must not shame a child, label them as incapable or replace a professional educational assessment.
Reports will be shown to the adult account. There will be no open child leaderboard comparing profiles by name, school, location or popularity.
5. No unwanted contact or commercial pressure
The initial scope excludes open chat, direct messages, public rooms, following other profiles and unrestricted child-posted content. If an interaction feature is later added, it will remain disabled until controls, moderation, reporting, blocking and incident response are designed.
Personalised ads will not be shown and children’s data will not be sold. Purchases, billing, renewals and cancellation will remain under adult control and visually separate from a child’s activities.
Rewards should recognise practice and curiosity without creating urgency, fear of lost progress, limited-time purchases or pressure to return to the service.
6. Parent and guardian controls
The adult should be able to review linked profiles, change an alias, adjust available options, view progress, manage notifications, download information and delete a profile or close the account.
Consent controls must separate features needed for the service from options such as analytics, promotional messages or other non-essential functions. Families must be able to withdraw each optional permission easily.
Before publication, a verifiable process will be implemented for access, correction, export, objection and deletion requests, including a review process when someone claims to be a legal guardian.
7. Age-appropriate content and external links
Games, instructions, illustrations, audio and messages will be reviewed for the target ages, inclusion and avoiding prompts for personal information. Each activity’s age range must be set before it is released.
The child interface must not contain unexpected external links, purchases, contact forms, advertising or mechanisms that lead a child away without adult guidance. Any necessary link will be signposted and explained to the adult.
If a family reports content that could put a child at risk, it should be possible to hide or remove it quickly while it is reviewed, retaining only the evidence strictly needed to respond.
8. Providers, analytics and artificial intelligence
Every provider that processes children’s data must be assessed before integration, limited to the contracted task, and covered by instructions, confidentiality, security and deletion rules.
Children’s questions, answers and profile identifiers will not be sent to external AI or analytics services without a privacy assessment, clear notice to the family and the required legal basis or authorisation. Technology must not make high-impact decisions about children.
9. Asking for help or reporting a problem
An adult may report a child-safety issue, inappropriate content, unauthorised access or an unexpected request for data at [safety and support email]. For privacy rights: [privacy email]. Contacts and response times must be confirmed before launch.
If a child faces urgent danger, the family should also contact local emergency or child-protection services. Louvelle is not an emergency or clinical service.
10. Review and shared responsibility
We will review these safeguards before adding advertising, purchases, social features, user-submitted content, voice, video, location, artificial intelligence or new uses of data.
The adult decides whether the content and level are suitable for the child and supervises use at home. This involvement does not remove Louvelle’s responsibility to design and operate suitable privacy and safety controls.
